If everyone was being ignored, it was going to take a while for them to get to everyone
I had already called the HVAC company about five times and I still hadn’t gotten a return phone call. I asked my husband how times I should call the HVAC company, before I gave up. He told me to call as many times as I needed to get in touch with someone. After the fifteenth phone call and as many messages, I finally got a return call. The woman told me they were extremely busy this time of year, and apologized for not getting back in touch. I was getting ready to say something when she asked me to hold. I couldn’t say yes or no before the phone went to music. I was angry and fuming by the time she got back to me. When she said excuse me again, I told her if she put me on hold one more time, I was going to come to the HVAC office and hold her hostage until I had my air conditioning unit repaired. She apologized and said she was sure I was only jesting, but I wasn’t. After three days of calling and leaving messages, there was no humor left in my body. I wanted my air conditioning unit repaired, and I wanted it done now. She said there was a waiting list, which I was sure of. If everyone was being ignored, it was going to take a while for them to get to everyone. She promised an HVAC technician for the next day, and I thanked her. I also told her if the HVAC technician didn’t show up within the three-hour window, I was going to the owner of the company.